Casion's Terms & Conditions

Casion (hereinafter referred to as the "Platform") operates an online gaming service for users in Bangladesh. These Terms & Conditions constitute a legally binding agreement between Casion and its users. It is your responsibility to read these terms in full before using the Platform.

These Terms & Conditions are published in Bengali so that all users in Bangladesh can easily understand them. In the event of any discrepancy between the English and Bengali versions, the Bengali version shall prevail.

Casion reserves the right to update these Terms & Conditions at any time. Users will be notified of changes via their registered email or a platform notification. Continued use of the Platform after any update will be taken as acceptance of the revised terms.

To register an account with Casion, the following conditions must be met:

• Applicants must be 18 years of age or older.
• Each person may only operate one account. Creating multiple accounts may result in all of them being permanently closed.
• All information provided at the time of registration must be accurate, complete, and up to date.
• You must register under your own identity — opening an account on behalf of someone else or using a false identity is prohibited.
• A KYC (Know Your Customer) verification process may need to be completed.

Account Verification

Casion reserves the right to verify a user's identity at any time. This may include requesting a national ID, passport, or other government-issued documents. Withdrawals may be temporarily suspended until the verification process is complete.

Account Security

You are responsible for keeping your account password and login credentials secure. If you notice any unauthorized access or suspicious activity on your account, please notify us immediately. You are responsible for all transactions carried out through your account.

All transactions on Casion are fully secure and transparent. We support deposits and withdrawals through all major mobile banking services in Bangladesh.

Deposit

• Minimum deposit amount: ৳10.
• The maximum single deposit amount is determined by the applicable payment method.
• Deposits are generally credited to your account instantly.
• Deposits can be made via Mobile Pay, Nagad, Rocket, and Upay.

Withdrawal

• Minimum withdrawal amount: ৳50.
• Withdrawal requests are typically processed within 24–48 business hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be held if account verification has not been completed.
• Withdrawal requests may be rejected if the wagering requirements on an active bonus have not been met.

Casion offers a variety of bonuses and promotional offers. Each offer comes with specific terms that must be followed.

General Bonus Terms & Conditions

• Each bonus offer carries a specific wagering requirement.
• Wagering requirements must be met within the specified time after claiming a bonus.
• Each user may claim any bonus offer a maximum of one time.
• Bonus funds may only be wagered on eligible games.
• Requesting a withdrawal before meeting the bonus wagering requirements may result in the bonus being forfeited.

Welcome Bonus

New members receive a welcome bonus of up to 100% on their first deposit. The wagering requirements and validity period for this bonus are detailed on the bonus offer page.

Free Spins & Cashback

Free spins and cashback offers are available from time to time. Winnings from free spins are credited to your bonus balance and are subject to the relevant wagering requirements.

All games on Casion are powered by software from third-party licensed game providers. Game outcomes are determined by a Random Number Generator (RNG), ensuring complete fairness and impartiality.

• Each game is governed by its own rules. Please read them before you start playing.
• If a game result is voided due to a technical error, the stake will be refunded.
• In live casino games, the dealer's decision is final.
• If an event is cancelled in Sports Betting, the stake will be refunded.
• If your internet connection drops during a game, the outcome will be determined based on the server logs.

Casion believes gaming is for entertainment — not a solution to financial problems. We want every member to enjoy gaming safely and responsibly.

Our Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session timer: Track how long you have been playing.
• Reality Check: Get reminders to take regular breaks.
• Self-exclusion: Temporarily suspend your account for a set period of time.
• Permanent exclusion: Permanently close your account if needed.

If you're struggling with a gaming addiction, please seek professional help and contact our Responsible Gaming Please read the page.

The following activities are strictly prohibited on the Casion platform:

• Creating multiple accounts to claim bonus benefits.
• Engaging in fraud, hacking, or exploiting system vulnerabilities.
• Unauthorized access to another user's account.
• Using automated bots or scripts to play games.
• Money laundering or transactions involving illicit funds.
• Harassing or threatening other users.
• Conducting commercial or promotional activities through the platform.

Involvement in any of the above activities may result in immediate account closure and forfeiture of balance. Legal action will be taken if necessary.

Casion reserves the right to suspend or close an account under the following circumstances:

• Violation of these Terms & Conditions.
• Fraudulent or suspicious activity.
• Registering with false or incorrect information.
• If the account has been inactive for an extended period.

Account Closure by User

At any time, you support@casion.ws-by emailing us to request account closure. Processing a closure request may take up to 7 business days. We recommend withdrawing your balance before the account is closed.

Casion places the highest priority on protecting your personal information. Our full policy on data collection, use, and protection Privacy Policy Available on the page.

• All data is protected with SSL encryption.
• Your information is never sold to any third party.
• Payment information is stored in accordance with PCI-DSS standards.
• User information may be shared in response to lawful requests from law enforcement authorities.

Casion is not liable for the following:

• If a game is interrupted due to a technical error, server outage, or internet connectivity issue.
• If account loss occurs due to the user's own negligence.
• For software errors caused by third-party game providers.
• If a game outcome is affected by an internet connection failure.

Casion is committed to delivering the best experience at all times, though occasional service interruptions may occur due to technical issues. In such cases, we pledge to resolve them as quickly as possible.

For any disputes or complaints, please contact our customer support team first. We are able to resolve most issues within 24–48 hours.

• To submit a complaint, email us at: support@casion.ws
• Instant support is also available via live chat.
• If the matter cannot be resolved through customer support, it will be escalated to senior management.

All disputes shall be governed by the applicable laws of Bangladesh.

Casion reserves the right to modify these Terms & Conditions, in part or in full, at any time. Any changes will follow the process outlined below:

• A notification will be sent to your registered email at least 7 days before any major changes take effect.
• Updated terms will be published on this page and the "Last Updated" date will be revised accordingly.
• Continued use of the Platform after any changes takes effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.