Casion's Privacy Policy

Delivering the best and most secure experience on Casion requires collecting certain information. We only collect what is genuinely necessary.

A) Information You Provide Directly

Information you provide directly when registering, logging in, or using the platform:

B) Automatically Collected Information

When you use Casion, certain technical information is collected automatically:

• IP Address & Device Type
• Browser Type & Version
• Operating System Information
• How long you viewed each page on the platform
• Gaming Activity & History
• Login & Logout Times and Dates

Casion uses your information only for specific, necessary purposes. We never use your data for anything unrelated to our services.

• Account Management: Creating, maintaining, and securing your account.
• Payment Processing: Securely processing deposit and withdrawal transactions.
• Customer Support: Resolving your questions, complaints, and requests.
• Security & Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Obligation: Compliance with applicable laws and regulations.
• Platform Improvement: Analyzing usage patterns to further improve our services.
• Promotional Communications: Sending you offers and newsletters with your consent.

To protect your data, Casion employs industry-leading technical and organizational measures. Our security framework is regularly reviewed and updated.

Technical Security

• TLS 1.3 encryption is used for all data transfers.
• Stored data is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Multi-factor authentication is enabled.
• Firewall and intrusion detection systems are actively in place.

Data Retention Period

We retain your data only for as long as necessary:

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for up to 5 years from the date of closure (as required by law).
• Transaction records: 7 years (in accordance with financial regulatory requirements).
• Support tickets: Up to 2 years after resolution.

Casion does not share your personal data with anyone except in limited, specific circumstances. The full list is provided below:

Who your information may be shared with

• Payment Providers: To process transactions through approved payment providers such as Mobile Pay, Nagad, and Rocket.
• Identity Verification Provider: Approved verification services for the KYC process.
• Law Enforcement: When required by a valid court order or government directive.
• Game Provider: Only the minimum data necessary to operate games.

Who We Never Share Your Data With

• Advertisers or marketing companies.
• Data brokers or information resellers.
• Any other gaming or betting platform.
• Your employer or family members.

Casion uses cookies and similar tracking technologies on its website. In this section, we clearly explain which cookies are used and why.

You can disable non-essential cookies at any time through your browser settings. Note that turning off essential cookies may affect certain features of the platform.

As a Casion user, you have the following rights over your own personal data:

• Right to Know: The right to know what information we hold about you.
• Right to Rectification: The right to correct any inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict the use of your data for specific purposes.
• Right to Portability: The right to receive your data in a portable format.
• Right to Object: The right to object to marketing communications.

To exercise these rights support@casion.ws-. We will respond to your request within 30 days.

Casion is strictly not for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age is verified at the time of registration.
• Proof of date of birth may be requested in cases where age is in doubt.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.

The Casion platform uses certain third-party services, such as payment processors and game providers. These services may have their own privacy policies.

Casion is not responsible for the privacy practices of these third parties. We work only with trusted and recognized partners, and we enter into data protection agreements with each of them.

This Privacy Policy may be updated due to service improvements or legal changes. In the event of any updates:

• A notification will be sent to your registered email before any significant changes take effect.
• The updated policy will be published on this page and the "Last Updated" date will be revised accordingly.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy, please don't hesitate to reach out. Our dedicated privacy team is always ready to assist you.

• Email: support@casion.ws
• Response Time: Within 72 hours maximum
• Support Hours: 7 Days a Week, 24 Hours a Day